You’ve picked the hoodie. Colourway sorted, size sorted, and then the cart page asks you to care about something far less fun — what the courier wants and when the box actually turns up on your step. Two Canadian shops selling the same Sp5der pieces answer that question in opposite ways, and Spidershoodies takes the blunter route by setting its shipping cost at zero before you even start filling in an address.
Zero dollars, every province
Free delivery to all ten provinces and the territories, with no minimum spend hanging off it. So a lone C$99 pair of Spider Classic Flame Logo Graffiti Sweatpants travels on exactly the same terms as somebody’s three-piece order, which is not how most streetwear carts behave once you drop below a threshold.
Prices sit in Canadian dollars, so no conversion rate quietly shaves a few dollars off in the background. Tax appears at the checkout step, worked out on your own province. And since a domestic parcel never crosses a border, no customs bill arrives behind it — that one stings people who order Sp5der from overseas and then meet a brokerage fee at the door.
Two clocks, not one
This is where the free-shipping line gets misread. Picking, packing and handing the parcel to the courier runs one to three business days. The courier leg then takes seven to fifteen business days of its own. Stack them and most orders land inside a window of roughly eight to eighteen business days, counting from the moment you pay.
Which sounds long written down, so let’s be plain. That’s a mail-order timeline, not an overnight one. Order a hoodie on the first of December and you’re planning around mid-December at the earliest, later if a storm parks itself over Ontario in between.
City postcodes move faster than remote ones
Everything leaves Toronto, which tilts the map. A Toronto, Ottawa or Montreal address usually sits at the quick end of that window, with Vancouver and Calgary not far behind. Push the postcode north — Whitehorse, Iqaluit, a fly-in community in northern Manitoba — and the last leg stretches out, because the final handoff stops being a van on a street and becomes a scheduled flight with its own weather problems.
The other shop quotes you at the till
Spiderscanada runs the opposite system. Nothing about cost or timing appears on the site ahead of time; you enter your address, and the checkout works out what applies to you and shows it there, alongside the destinations it can actually reach. The number on that screen is the number.
That’s a fair design if rates genuinely vary by region, and mildly annoying if you like seeing a total before you commit. Either way, treat any delivery estimate you find quoted for that shop elsewhere as invention — it publishes none, so nobody has one to repeat.
- An order confirmation email lands first, listing what you bought and the terms attached to it.
- A second email follows once the parcel leaves, carrying the tracking reference.
- The shop’s track order page accepts that reference if you’d rather not dig back through your inbox.
Fourteen days, tags on
Returns on the free-shipping side come with a clear number: fourteen days from the day the parcel reaches you. The garment has to go back in the state it arrived — nobody wearing it out, nobody washing it, no smoke or perfume clinging to the fleece, tags still attached and the original packaging intact.
Email support with your order number before you post anything back. That isn’t paperwork for its own sake; an unannounced parcel with no reference on it is the one that sits in a corner of a warehouse for a month. Replies usually come inside 24 to 48 hours.
Exchanges depend on stock. If your size has gone, you get a refund instead, and refunds take five to ten business days to show on the card. Worth knowing before you count on a straight swap for a Spider Beluga Hoodie in a thin size.
| Pro Tip: Try it on over whatever you’d actually wear it with, standing up, on a clean floor — and leave the tags alone until you’ve decided. A fourteen-day window disappears quickly if you spend the first week of it thinking about it. |
Where the second shop keeps its return window
The conditions read much the same. Unworn, unwashed, tags on, and the shop also takes back a wrong size or anything that shows up damaged or misprinted. What it turns away is a garment you’ve washed, worn out of the house, or already snipped the tags off.
The window itself, though, you read off your own order confirmation rather than off a policy page. So keep that email. One more quirk: an exchange there works as a return plus a fresh order, meaning you pay for the size you want separately instead of a swap happening quietly in the background — slower on paper, faster in practice, since your replacement isn’t waiting on the first parcel to finish travelling back.
Which set-up suits which order
If the total matters more than the date, the free-shipping shop wins without much argument. Nothing to calculate, nothing to discover on the last screen. If a particular weekend matters, the shop that quotes at checkout at least hands you a figure tied to your own postcode before you hit pay.
- Buying a single tee and watching the total, the free-delivery side is simpler arithmetic.
- Ordering three or four pieces at once, compare the checkout quote against free delivery on the same items, because the garment prices differ between the two shops anyway.
- Shipping to a northern or remote address, plan for the long end of whatever window you’re given.
Key Takeaways
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So: same spiders on the chest, two different answers waiting at the cart. Decide which one you care about more — a shipping line that reads nothing, or a quote built around your own address — then have a scroll through the hoodies and tracksuits on either side and see which total you’d rather be staring at on a Tuesday night.
